About Me

Hi, I'm PM.

This site serves as a living operational lab documenting enterprise IT troubleshooting and workflow optimization across identity, endpoint, service desk, and automation systems.

Bridging the gap between Enterprise IT Operations (PepsiCo) and Tactical Technical Service (Verified Yelp/Google Pro), I focus on how systems break — and how they can be stabilized at scale.

Whether I'm auditing an Entra ID tenant for a business or performing a forensic data recovery on a local workstation, the goal is the same: **Operational Resilience.**